City of Pickering - City Hall - Customer Care Feedback

Customer Care Feedback

Quality Service, Teamwork, and the Quest for Excellence!

The City of Pickering is committed to offering exceptional customer service, and ensuring that you, the customer, receive the most timely and efficient quality of service available. Your feedback is important to us. It will enable us to determine the nature of your Municipal needs, and will assist us in developing ways to enhance our service delivery. Please take a few moments to fill out the questionnaire below.

Was your experience with the City a positive one?
YES NO

Please comment:

If you contacted various Departments or Divisions, which ones have you been in contact with?

How satisfied were you with the overall service provided by the City of Pickering?

Met expectations Exceeded expectations Did not meet expectations

a) Were staff responsive? YES NO

b) Were they prompt? YES NO

c) Were staff helpful and courteous? YES NO

d) Did they display a professional attitude? YES NO

e) If you expressed a concern, was it resolved to your satisfaction? YES NO

f) Was there anything further that could have been done on your behalf? YES NO

g) Will you contact the City again with your queries/concerns? YES NO

Please comment:

Were you in contact with a particular staff person who proved to be a valuable resource to you?
YES NO

Please comment:

If not already expressed, do you have any suggestion(s) / comment(s) for enhancing our service delivery?

If you would like a staff member to respond to you, please place a check mark in the box to the right

For record-keeping purposes, please provide us with your name and daytime telephone number, email address, or fax number.

In some instances, we are better able to resolve an issue when contact is possible. Please
consider this when submitting your feedback, and include your daytime contact details below.

Name

Work Phone

Home Phone

Email

FAX

In accordance with the Municipal Freedom of Information and Protection of Privacy Act, personal information is collected under the authority of the Municipal Act, and will only be used to evaluate the operations of the City of Pickering. Questions about this collection should be directed to the City Clerk, One The Esplanade, Pickering, ON L1V 6K7 905.420.4611.

If you have any questions or concerns, kindly contact our Customer Care Centre staff at
905.420.4666 or 905.683.7575, Toll Free at 1.866.683.2760, TTY Service 905.420.1739, or email customercare@city.pickering.on.ca.