The Customer Care Feedback program provides our citizens another opportunity to provide their comments and suggestions about our service delivery. The Customer Care Feedback program involves several initiatives. A convenient  Online Form can be accessed at cityofpickering.com. Comment Cards are currently available at the Civic Complex and the Pickering Recreation Complex, and will soon be available at all of our facilities. Resident responses to the phrases "How did we do today?" and "Help us Measure and Enhance our Service", are vital to the overall success of the Feedback Program. Ongoing feedback will provide our staff with an opportunity to review results and make appropriate changes to our service delivery. Your input is vital to the success of the program.

The City of Pickering's Customer Care Centre is located on the main floor of the Civic Complex, at One The Esplanade, and is easily accessible. Under the direct authority of the Office of the Chief Administrative Officer, the Centre provides an important link between members of the public, the Mayor, Members of Council, and City of Pickering municipal departments.

Staff in the Customer Care Centre ensure that matters are thoroughly investigated, and that all enquiries/concerns receive an initial response within one business day. Municipal staff are always happy to hear from our residents, and welcome the opportunity to enhance our service delivery through our Feedback Program. In addition to telephoning and emailing the Centre, residents are always welcome to visit us in person. Staff will be pleased to discuss any enquiries or concerns you may have. Your input is valued!

The City's Chief Administrative Officer Thomas J. Quinn states: "We are quite enthusiastic about the prospect of providing our community stakeholders with as many opportunities as possible to make their compliments and concerns known to us. This information will be used as a valuable tool which will enable us to enhance our service delivery. Our Feedback Program is another step in the right direction!"