The Customer Care Feedback program was developed as a result of ongoing interaction with members of the public. We recognized the need to make available increased methods of contact with our ratepayers, to provide opportunities to communicate more effectively with municipal employees. The Customer Care Feedback program involves several initiatives. A convenient Website Survey form can be accessed at cityofpickering.com. Comment Cards are currently available at the Civic Complex and the Pickering Recreation Complex. Resident responses to the phrases "How did we do today?" and "Help us Measure and Enhance our Service", are vital to the overall success of the Feedback Program. Ongoing feedback will provide our staff with an opportunity to review results and make appropriate changes to our service delivery. Your input is vital to the success of the program.

The City of Pickering's Customer Care Centre is located on the main floor of the Civic Complex, at One The Esplanade, and is easily accessible. Under the direct authority of the Office of the Chief Administrative Officer, the Centre provides an important link between members of the public, the Mayor, Members of Council, and City of Pickering municipal departments.

Staff in the Customer Care Centre ensure that matters are thoroughly investigated, and that all enquiries/concerns receive an initial response within one business day.  Municipal staff are always happy to hear from our residents, and welcome the opportunity to enhance our service level through the implementation of the Feedback Program. In addition to telephoning and emailing the Centre, residents are welcome to visit us in person. Staff will be pleased to discuss any enquiries or concerns you may have. Your input is valued! 

The City's Chief Administrative Officer Thomas J. Quinn states: "We are quite enthusiastic about the prospect of providing our community stakeholders with as many opportunities as possible to make their compliments and concerns known to us. This information will be used as a valuable tool which will enable us to enhance our service delivery. The initiation of the Feedback Program is a step in the right direction!"

For more information contact the Customer Care Centre at one of the following numbers: